Refund Policy

Last updated: April 2026

Important — Please Read: TijarahOnline is a technology platform. We do NOT sell products to customers. Each store on our platform is independently owned and operated by its merchant. Product refunds, returns, and order disputes are handled entirely by the merchant — not by TijarahOnline. We provide the tools for merchants to manage returns, but we do not process refunds on their behalf. If you purchased a product from a store on TijarahOnline and need a refund, please contact the store directly.

1. Platform Subscription Refunds

This section applies to merchants who pay for a TijarahOnline subscription plan (Starter, Growth, or Pro).

No refunds on subscription fees already charged for the current billing period
You can cancel anytime — your store stays active until the end of your current billing period, then downgrades to the Free plan
No cancellation fees or exit penalties
If you experience a platform-wide outage lasting more than 72 consecutive hours, you may request a pro-rated credit for the affected period by contacting support

      Free plan: The Free plan costs nothing and has no billing — there is nothing to refund. You can use it indefinitely with the published limits (10 products, 20 orders/month).
    

2. Product Order Refunds (Customer ↔ Merchant)

Refunds for products purchased on any TijarahOnline store are the sole responsibility of the merchant.

Each merchant sets their own return and refund policy
Customers should check the merchant's return policy before purchasing (visible on the store's footer or custom pages)
To request a refund, contact the merchant directly via the contact information on their store
TijarahOnline provides merchants with a built-in returns module to process return requests, approve/reject them, and issue refunds via store credit or original payment method

3. What TijarahOnline Can Do

Mediate: If you've contacted the merchant and received no response after 7 business days, you may email us at support@tijarahonline.com with your order number and details. We will attempt to contact the merchant on your behalf.
Suspend: If we receive credible evidence that a merchant is engaging in fraud, refusing legitimate refunds systematically, or scamming customers, we will suspend their store.

4. What TijarahOnline Cannot Do

We cannot force a merchant to issue a refund
We cannot process refunds from the merchant's bank account or payment gateway
We cannot guarantee product quality, delivery timelines, or merchant honesty
We do not hold customer funds — all payments go directly to the merchant's payment gateway or bank account

5. Payment Gateway Disputes

If you paid via JazzCash or EasyPaisa and the merchant refuses a legitimate refund, you may file a dispute directly with JazzCash or EasyPaisa through their customer support channels. TijarahOnline does not control or have access to these payment accounts.

6. Bank Transfer Payments

For orders paid via bank transfer, refunds must be arranged directly between the customer and the merchant. TijarahOnline does not have access to the merchant's bank account and cannot initiate refund transfers.

7. Contact

For platform subscription billing questions: support@tijarahonline.com

For product order issues: Contact the merchant's store directly first. If unresponsive for 7+ days, email us with your order number.

This policy is written in plain language for clarity. It is not a substitute for professional legal advice.