Terms of Service

Last updated: April 2026

Platform Disclaimer: TijarahOnline provides the technology platform only. Each store on TijarahOnline is independently owned and operated by its respective merchant. TijarahOnline is NOT a party to any transaction between merchants and their customers. We do not control product quality, pricing, shipping timelines, or merchant conduct. Any dispute, fraud, misrepresentation, or loss arising from a purchase is the sole responsibility of the merchant, not TijarahOnline. By using any store on our platform, you acknowledge and accept this.

1. What TijarahOnline Is

TijarahOnline is a multi-tenant ecommerce platform that enables merchants in Pakistan to create, customize, and operate their own online stores. We provide the technology, hosting, payment integrations, and tools. Each merchant is an independent business responsible for their own products, services, and customer relationships.

2. Merchant Responsibilities

As a merchant on TijarahOnline, you agree to:

Provide accurate product descriptions, images, and pricing
Fulfill orders promptly and honestly
Handle customer complaints, returns, and refunds in accordance with your own store policies
Comply with all applicable Pakistani laws, including consumer protection and tax regulations
Not sell prohibited items (see Section 3)
Keep your account credentials secure — you are responsible for all activity under your account

3. Prohibited Content & Products

The following are prohibited on TijarahOnline:

Counterfeit, stolen, or illegally obtained goods
Weapons, ammunition, or explosives
Drugs, narcotics, or controlled substances
Adult or sexually explicit content
Products that infringe on intellectual property or trademarks
Pyramid schemes, multi-level marketing, or fraudulent offers
Any product or service prohibited under Pakistani law

We reserve the right to suspend or terminate any store found violating these rules without notice.

4. Subscription & Payments

Pricing: We charge a flat monthly subscription fee only. Zero sales commission on any plan.
Billing: Subscriptions are billed monthly. Annual plans are available at a discounted rate.
Free plan: The Free plan has product and order limits but is genuinely free — no hidden charges.
Cancellation: You can cancel your subscription at any time. Your store remains accessible until the end of the current billing period.
Payment gateway fees: Transaction fees charged by JazzCash, EasyPaisa, or other payment providers are between you and those providers. TijarahOnline does not add any markup.

5. Data Ownership

Merchants own their customer data, product catalog, order records, and branding assets
You can export your data (customers, products, orders) as CSV at any time
We do not sell, share, or monetize merchant or customer data
Upon account cancellation, data is retained for 30 days then permanently deleted

6. Platform Availability

We strive for high availability but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance when possible. We are not liable for any lost sales, revenue, or business opportunities due to platform downtime.

7. Limitation of Liability

To the maximum extent permitted by law:

TijarahOnline is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform
We are not responsible for the actions, products, or services of any merchant on the platform
We are not responsible for payment disputes between customers and merchants
We are not responsible for shipping delays, damaged goods, or unfulfilled orders — these are the merchant's responsibility
Our total liability is limited to the subscription fees you paid in the preceding 12 months

8. Customer-Merchant Disputes

If a customer has a dispute with a merchant regarding an order, product quality, refund, or any other matter:

The customer should contact the merchant directly first
TijarahOnline may assist in mediation if contacted at support@tijarahonline.com, but we are not obligated to resolve disputes
We reserve the right to suspend a merchant's store if we receive credible evidence of fraud, scams, or repeated consumer complaints

9. Intellectual Property

The TijarahOnline platform, logo, design, and codebase are the property of TijarahOnline. Merchants retain ownership of their own brand assets, product images, and content uploaded to their stores.

10. Account Termination

By you: Cancel anytime from your merchant dashboard or by emailing support
By us: We may suspend or terminate accounts that violate these terms, engage in fraud, or receive persistent consumer complaints — with or without prior notice depending on severity

11. Changes to These Terms

We may update these terms from time to time. Significant changes will be communicated via email to registered merchants. Continued use of the platform after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Karachi, Sindh.

13. Contact

For questions about these terms, contact us at support@tijarahonline.com.

These terms are written in plain language for clarity. They are not a substitute for professional legal advice.