COD is still how most Pakistani customers prefer to pay, especially from a store they have not bought from before. Offering only prepayment loses real sales.
Step by step
- Open payment settings. In the sidebar go to Settings → Payment Gateways.
- Check Cash on Delivery. The Cash on Delivery toggle should be on. There is nothing to configure — no account, no keys, no fees.
- Decide about OTP verification. Next to the COD toggle is an option to require an OTP. When on, the customer confirms their phone number before the order is accepted, which cuts out fake orders.
- Set rules for expensive orders. For high-value orders, open Settings → COD Verification to require a phone confirmation before dispatch.
Protecting yourself from refused parcels
A refused COD delivery costs you shipping both ways and ties up stock. Three things reduce it:
- Turn on OTP so the phone number is real before you ship.
- Confirm expensive orders by phone or WhatsApp before booking the courier.
- Offer prepayment as an option — some customers prefer it, and a prepaid order can never be refused at the door. See accepting JazzCash and Easypaisa.
Cash flow matters more than the rate. Your courier collects the cash and pays you later — sometimes a week, sometimes three. Ask about remittance timing before choosing one, because it decides how much stock you can afford to buy.
Common questions
Do I pay a fee for COD?
Not to us — we take no commission on your sales on any plan. Your courier charges its own delivery and COD handling fee.
When do I get the money?
The courier collects the cash from the customer and remits it to you on their own schedule. This varies by courier, so confirm it before you sign up with one.
Can I turn COD off?
Yes, in Settings → Payment Gateways. Most Pakistani stores should not — it usually costs more in lost orders than it saves in refusals.
Related
Don't have a store yet?
Free plan, no commission on sales, Cash on Delivery and Pakistani couriers built in.
Create your free store